Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher: Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most



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Author: Douglas Stone,Bruce Patton,Sheila Heen,Roger Fisher
Number of Pages: 315 pages
Published Date: 25 Jul 2011
Publisher: Penguin Putnam Inc
Publication Country: New York, NY, United States
Language: English
ISBN: 9780143118442
Download Link: Click Here
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Description

The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving